{"id":184,"date":"2024-05-16T14:55:41","date_gmt":"2024-05-16T11:55:41","guid":{"rendered":"https:\/\/razva.com\/ar\/?page_id=184"},"modified":"2025-05-10T22:28:21","modified_gmt":"2025-05-10T22:28:21","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/razva.com\/ar\/return-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_1805112800\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/razva.com\/ar\/wp-content\/uploads\/2025\/05\/silver-gemstone-jewelry-store-razva-768x512.webp\" class=\"bg attachment-medium_large size-medium_large\" alt=\"\u0627\u0643\u062a\u0634\u0641\u0648\u0627 \u0623\u0646\u0627\u0642\u0629 \u0627\u0644\u0645\u062c\u0648\u0647\u0631\u0627\u062a \u0627\u0644\u0641\u0636\u064a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0641\u064a \u0645\u062a\u062c\u0631 \u0631\u0636\u0648\u0649. \u062e\u0648\u0627\u062a\u0645\u060c \u0623\u0633\u0627\u0648\u0631 \u0648\u0642\u0644\u0627\u062f\u0627\u062a \u064a\u062f\u0648\u064a\u0629 \u0627\u0644\u0635\u0646\u0639 \u0645\u0632\u064a\u0646\u0629 \u0628\u0623\u062d\u062c\u0627\u0631 \u0643\u0631\u064a\u0645\u0629 \u062a\u0646\u0627\u0633\u0628 \u0643\u0644 \u0627\u0644\u0623\u0630\u0648\u0627\u0642. \u0641\u062e\u0627\u0645\u0629 \u062a\u0644\u062a\u0642\u064a \u0628\u0627\u0644\u062d\u0631\u0641\u064a\u0629.\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1831572987\">\n\n\t<div id=\"col-1961197605\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1429880549\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1429880549 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h1>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/h1>\n<a href=\"https:\/\/razva.com\/ar\/shop\/\" class=\"button primary\" >\n\t\t<span>\u062a\u0633\u0648\u0642 \u0627\u0644\u0622\u0646<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1805112800 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_1805112800 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.477);\n}\n#section_1805112800 .section-bg img {\n  object-position: 82% 79%;\n}\n@media (min-width:850px) {\n  #section_1805112800 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row align-equal row-solid\"  id=\"row-1096761460\">\n\n\t<div id=\"col-2013710435\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"135\" data-end=\"158\">1. \u0631\u0636\u0627\u0643\u0645 \u0623\u0648\u0644\u0648\u064a\u062a\u0646\u0627<\/h2>\n<p>\u0646\u062d\u0646 \u0641\u064a \u0645\u062a\u062c\u0631 \u0631\u0636\u0648\u0649 \u0646\u0633\u0639\u0649 \u062c\u0627\u0647\u062f\u064a\u0646 \u0644\u0636\u0645\u0627\u0646 \u0631\u0636\u0627\u0643\u0645 \u0627\u0644\u062a\u0627\u0645 \u0639\u0646 \u0643\u0644 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621. \u0625\u0630\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0631\u0627\u0636\u064a\u064b\u0627 \u0639\u0646 \u0645\u0646\u062a\u062c\u0643 \u0644\u0623\u064a \u0633\u0628\u0628 \u0643\u0627\u0646\u060c \u064a\u0645\u0643\u0646\u0643 \u0625\u0631\u062c\u0627\u0639\u0647 \u0648\u0641\u0642\u064b\u0627 \u0644\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0648\u0636\u062d\u0629 \u0623\u062f\u0646\u0627\u0647.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1201407471\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">2. \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639<\/h2>\n<p class=\"\" data-start=\"370\" data-end=\"520\">\u0646\u0642\u0628\u0644 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 \u0645\u062f\u0629 \u0623\u0642\u0635\u0627\u0647\u0627 30 \u064a\u0648\u0645\u064b\u0627 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621. \u0628\u0639\u062f \u0645\u0631\u0648\u0631 \u0647\u0630\u0647 \u0627\u0644\u0641\u062a\u0631\u0629\u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0646\u0627 \u0636\u0645\u0627\u0646 \u0642\u0628\u0648\u0644 \u0627\u0644\u0625\u0631\u062c\u0627\u0639.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-422332134\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">3. \u0634\u0631\u0648\u0637 \u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/h2>\n<p class=\"\" data-start=\"457\" data-end=\"521\">\u0644\u0643\u064a \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0645\u0624\u0647\u0644\u0627\u064b \u0644\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0648\u0641\u0631 \u0641\u064a\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<ul>\n<li data-start=\"525\" data-end=\"556\">\u0623\u0646 \u064a\u0643\u0648\u0646 \u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u063a\u064a\u0631 \u0645\u0641\u062a\u0648\u062d<\/li>\n<li data-start=\"559\" data-end=\"585\">\u0623\u0646 \u064a\u0643\u0648\u0646 \u0641\u064a \u0639\u0628\u0648\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629<\/li>\n<li data-start=\"588\" data-end=\"634\">\u0623\u0646 \u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0644\u0635\u0642\u0627\u062a \u0648\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u0623\u0635\u0644\u064a\u0629<\/li>\n<li data-start=\"637\" data-end=\"694\">\u0623\u0646 \u0644\u0627 \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639 (\u0627\u0646\u0638\u0631 \u0627\u0644\u0628\u0646\u062f 6)<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1077658341\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">4. \u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/h2>\n<p class=\"\" data-start=\"718\" data-end=\"762\">\u0644\u0625\u0631\u062c\u0627\u0639 \u0645\u0646\u062a\u062c \u0645\u0627\u060c \u064a\u064f\u0631\u062c\u0649 \u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<ol>\n<li data-start=\"767\" data-end=\"856\">\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"803\" data-end=\"819\">arabic@razva.com<\/a> \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0642\u0645 \u062a\u0641\u0648\u064a\u0636 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 (RMA)<\/li>\n<li data-start=\"860\" data-end=\"906\">\u0625\u0639\u0627\u062f\u0629 \u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0634\u0643\u0644 \u0622\u0645\u0646 \u0641\u064a \u0639\u0628\u0648\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629<\/li>\n<li data-start=\"910\" data-end=\"957\">\u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0637\u0631\u062f \u0625\u0644\u0649 \u0627\u0644\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u062a\u0627\u0644\u064a \u0645\u0631\u0641\u0642\u064b\u0627 \u0628\u0631\u0642\u0645 RMA:<\/li>\n<\/ol>\n<p class=\"\" data-start=\"959\" data-end=\"1046\"><strong data-start=\"959\" data-end=\"984\">Razva \u2013 \u0642\u0633\u0645 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\u0627\u062a<\/strong><br data-start=\"984\" data-end=\"987\" \/>P 31, Danesh 4, S Fajr, S Sadoughi<br data-start=\"1021\" data-end=\"1024\" \/>Qom 3713164753<br data-start=\"1038\" data-end=\"1041\" \/>\u0625\u064a\u0631\u0627\u0646<\/p>\n<p class=\"\" data-start=\"1048\" data-end=\"1158\">\ud83d\udca1 \u0645\u0644\u0627\u062d\u0638\u0629: \u0646\u0648\u0635\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0634\u062d\u0646 \u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u062a\u062a\u0628\u0639 \u0644\u062a\u0641\u0627\u062f\u064a \u0623\u064a \u0645\u0634\u0627\u0643\u0644 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0646\u0642\u0644. \u0631\u0633\u0648\u0645 \u0627\u0644\u0634\u062d\u0646 \u0644\u0644\u0625\u0631\u062c\u0627\u0639 \u064a\u062a\u062d\u0645\u0644\u0647\u0627 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1231962455\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">5. \u0627\u0644\u0645\u0628\u0627\u0644\u063a \u0627\u0644\u0645\u0633\u062a\u0631\u062f\u0629<\/h2>\n<p class=\"\" data-start=\"1185\" data-end=\"1345\">\u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0631\u062f \u0648\u0641\u062d\u0635 \u0627\u0644\u0645\u0646\u062a\u062c\u060c \u0633\u0646\u0642\u0648\u0645 \u0628\u0625\u0639\u0644\u0627\u0645\u0643\u0645 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0628\u062d\u0627\u0644\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639. \u0625\u0630\u0627 \u062a\u0645 \u0642\u0628\u0648\u0644\u0647\u060c \u0641\u0633\u062a\u062a\u0645 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0645\u0628\u0644\u063a \u062e\u0644\u0627\u0644 1 \u0625\u0644\u0649 2 \u062f\u0648\u0631\u0629 \u0641\u0648\u0627\u062a\u064a\u0631 \u0625\u0644\u0649 \u0646\u0641\u0633 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u062f\u0641\u0639.<\/p>\n<p class=\"\" data-start=\"1347\" data-end=\"1441\">\ud83d\udcb3 \u0641\u064a \u062d\u0627\u0644 \u0637\u0644\u0628\u062a\u0645 \u0631\u0635\u064a\u062f\u064b\u0627 \u0641\u064a \u0627\u0644\u0645\u062a\u062c\u0631 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u064b\u0627\u060c \u0633\u0646\u0642\u0648\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0630\u0644\u0643 \u062d\u0633\u0628 \u0627\u062e\u062a\u064a\u0627\u0631\u0643\u0645 \u0639\u0646\u062f \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-34288196\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">6. \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639<\/h2>\n<p class=\"\" data-start=\"1480\" data-end=\"1561\">\u0644\u0623\u0633\u0628\u0627\u0628 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0646\u0638\u0627\u0641\u0629 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\u060c \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u063a\u064a\u0631 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644:<\/p>\n<ul>\n<li data-start=\"1565\" data-end=\"1600\">\u0627\u0644\u062e\u0648\u0627\u062a\u0645 \u0627\u0644\u0641\u0636\u064a\u0629 \u0627\u0644\u0645\u0635\u0646\u0648\u0639\u0629 \u062d\u0633\u0628 \u0627\u0644\u0637\u0644\u0628<\/li>\n<li data-start=\"1603\" data-end=\"1640\">\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u0641\u062a\u062d\u0647\u0627 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627<\/li>\n<li data-start=\"1643\" data-end=\"1681\">\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0636\u0631\u0631\u062a \u0628\u0633\u0628\u0628 \u0633\u0648\u0621 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1724290159\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"341\" data-end=\"369\">7. \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u0645\u0639\u064a\u0628\u0629<\/h2>\n<p class=\"\" data-start=\"370\" data-end=\"520\">\u0625\u0630\u0627 \u0627\u0633\u062a\u0644\u0645\u062a\u0645 \u0645\u0646\u062a\u062c\u064b\u0627 \u062a\u0627\u0644\u0641\u064b\u0627 \u0623\u0648 \u0645\u0639\u064a\u0628\u064b\u0627\u060c \u064a\u064f\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0641\u0648\u0631\u064b\u0627 \u0645\u0639 \u0635\u0648\u0631 \u062a\u0648\u0636\u062d \u0627\u0644\u0645\u0634\u0643\u0644\u0629. \u0633\u0646\u062a\u0648\u0644\u0649 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0623\u0645\u0631 \u0625\u0645\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0643\u0627\u0645\u0644 \u0644\u0644\u0645\u0628\u0644\u063a.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-208302595\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  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