{"id":6451,"date":"2025-04-08T13:29:50","date_gmt":"2025-04-08T13:29:50","guid":{"rendered":"https:\/\/razva.com\/edu\/?page_id=6451"},"modified":"2025-10-17T23:20:34","modified_gmt":"2025-10-17T23:20:34","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/razva.com\/edu\/conditions-generales-de-vente\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente (CGV) \u2013 Institut Razva"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1908968861\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/razva.com\/edu\/wp-content\/uploads\/2024\/09\/Cours-Islam-En-Ligne-Certifies.webp\" class=\"bg attachment- size-\" alt=\"cours d&#039;islam en ligne\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1908968861 {\n  padding-top: 43px;\n  padding-bottom: 43px;\n}\n#section_1908968861 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.291);\n}\n#section_1908968861 .section-bg img {\n  object-position: 0% 100%;\n}\n@media (min-width:550px) {\n  #section_1908968861 {\n    padding-top: 70px;\n    padding-bottom: 70px;\n  }\n}\n@media (min-width:850px) {\n  #section_1908968861 {\n    padding-top: 108px;\n    padding-bottom: 108px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-2070612171\">\n\n\n\t<div id=\"col-229913344\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1755296271\" class=\"text\">\n\t\t\n\n<h1 data-pm-slice=\"1 1 &#091;&#093;\">Conditions G\u00e9n\u00e9rales de Vente (CGV) \u2013 Institut Razva<\/h1>\n\t\t\n<style>\n#text-1755296271 {\n  font-size: 1.75rem;\n}\n@media (min-width:850px) {\n  #text-1755296271 {\n    font-size: 1.1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/razva.com\/edu\/a-propos\/\" class=\"button secondary is-link\" >\n\t\t<span>\u00c0 propos de l'Institut Razva<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-79019441\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-119508766\">\n\n\n\t<div id=\"col-1543538270\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>01<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-409583883\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Introduction<\/h2>\n<p data-pm-slice=\"1 1 &#091;&#093;\">Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent l\u2019ensemble des transactions effectu\u00e9es sur le site \u00e9ducatif en ligne de <strong>l\u2019Institut Islamique Razva<\/strong>.<br \/>En confirmant un achat, l\u2019utilisateur reconna\u00eet avoir lu et accept\u00e9 sans r\u00e9serve les pr\u00e9sentes conditions.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1860525490\">\n\n\n\t<div id=\"col-165305320\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>02<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1979786862\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Informations sur l\u2019Institut<\/h2>\n<ul>\n<li data-start=\"944\" data-end=\"1071\">Nom : Institut Islamique en ligne Razva<\/li>\n<li data-start=\"944\" data-end=\"1071\">Email : <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"639\" data-end=\"656\">support@razva.com<\/a><\/li>\n<li data-start=\"944\" data-end=\"1071\">Num\u00e9ro de contact : +98 930 286 0163<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-1227906538\">\n\n\n\t<div id=\"col-105277644\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>03<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1471122021\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Produits et services concern\u00e9s<\/h2>\n<p class=\"\" data-start=\"763\" data-end=\"800\">Ces CGV s\u2019appliquent \u00e0 l\u2019achat de :<\/p>\n<ul data-start=\"801\" data-end=\"976\">\n<li class=\"\" data-start=\"801\" data-end=\"870\">\n<p class=\"\" data-start=\"803\" data-end=\"870\">Cours en ligne (vid\u00e9os, supports, examens, suivi avec enseignant)<\/p>\n<\/li>\n<li class=\"\" data-start=\"871\" data-end=\"976\">\n<p class=\"\" data-start=\"873\" data-end=\"976\">Consultations religieuses ou familiales propos\u00e9es par le biais de notre syst\u00e8me de r\u00e9servation<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"978\" data-end=\"1115\">Chaque service est d\u00e9crit de mani\u00e8re d\u00e9taill\u00e9e avant achat. L\u2019utilisateur est responsable de lire attentivement la fiche de pr\u00e9sentation.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-1605266995\">\n\n\n\t<div id=\"col-1869246776\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>04<\/h2>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-80365695\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Modalit\u00e9s d\u2019achat et Paiement<\/h2>\n<ul>\n<li>Tous les prix sont affich\u00e9s en euros (\u20ac).<\/li>\n<li>La passerelle de paiement convertit automatiquement le montant en <strong>francs CFA (XOF)<\/strong> lors de la transaction.<\/li>\n<li>Il n\u2019y a aucun frais suppl\u00e9mentaire ni frais cach\u00e9 appliqu\u00e9.<\/li>\n<li>Les moyens de paiement accept\u00e9s :<br \/>\ud83d\udfe0 <strong>Orange Money<\/strong><br \/>\ud83d\udcb3 <strong>Cartes Bancaires (Visa, MasterCard, Credit Card)<\/strong><br \/>\ud83c\udfe6 <strong>Virement Bancaire<\/strong><br \/>\u20bf <strong>Paiement en Crypto (Bitcoin, Tether, Tron, etc)<\/strong><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-117911836\">\n\n\n\t<div id=\"col-497868893\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>05<\/h2>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1603314044\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Activation des cours<\/h2>\n<ul>\n<li>Une fois le paiement confirm\u00e9, l\u2019utilisateur re\u00e7oit un email de confirmation.<br data-start=\"1873\" data-end=\"1876\" \/>L\u2019acc\u00e8s au contenu p\u00e9dagogique (vid\u00e9os, PDF, examens, espace avec enseignant) est alors ouvert dans son espace personnel.<\/li>\n<li>Aucun contenu n\u2019est t\u00e9l\u00e9chargeable : la consultation se fait exclusivement sur la plateforme.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-1089239772\">\n\n\n\t<div id=\"col-2089494185\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>06<\/h2>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-495338921\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Politique de remboursement<\/h2>\n<p>L\u2019achat d\u2019un cours ou d\u2019une consultation est <strong data-start=\"2177\" data-end=\"2199\">ferme et d\u00e9finitif<\/strong> d\u00e8s l\u2019activation.<br data-start=\"2217\" data-end=\"2220\" \/>Aucun remboursement n\u2019est possible, sauf en cas d\u2019erreur manifeste imputable \u00e0 l\u2019Institut (ex. mauvais service activ\u00e9).<br data-start=\"2339\" data-end=\"2342\" \/>L\u2019utilisateur est invit\u00e9 \u00e0 lire attentivement le descriptif avant achat.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-628250858\">\n\n\n\t<div id=\"col-251543396\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>07<\/h2>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-719697393\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Consultations<\/h2>\n<p class=\"\" data-start=\"2449\" data-end=\"2482\">En r\u00e9servant une consultation :<\/p>\n<ul data-start=\"2483\" data-end=\"2936\">\n<li class=\"\" data-start=\"2483\" data-end=\"2544\">\n<p class=\"\" data-start=\"2485\" data-end=\"2544\">L\u2019horaire est consid\u00e9r\u00e9 comme <strong data-start=\"2515\" data-end=\"2541\">fixe et non modifiable<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2545\" data-end=\"2638\">\n<p class=\"\" data-start=\"2547\" data-end=\"2638\">Une seule modification est possible, \u00e0 condition de pr\u00e9venir <strong data-start=\"2608\" data-end=\"2635\">au moins 48h \u00e0 l\u2019avance<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2639\" data-end=\"2721\">\n<p class=\"\" data-start=\"2641\" data-end=\"2721\">Aucune annulation\/remboursement n\u2019est accept\u00e9 apr\u00e8s la validation du paiement.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2722\" data-end=\"2851\">\n<p class=\"\" data-start=\"2724\" data-end=\"2851\">En cas de retard ou probl\u00e8me de connexion de la part de l\u2019utilisateur, la dur\u00e9e de la consultation ne sera <strong data-start=\"2831\" data-end=\"2848\">pas prolong\u00e9e<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2852\" data-end=\"2936\">\n<p class=\"\" data-start=\"2854\" data-end=\"2936\">L\u2019Institut ne pourra \u00eatre tenu responsable des soucis techniques c\u00f4t\u00e9 utilisateur.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2938\" data-end=\"3028\">\ud83d\udccc Toute information \u00e9chang\u00e9e durant la consultation reste <strong data-start=\"2997\" data-end=\"3027\">strictement confidentielle<\/strong>.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n<div class=\"row row-collapse align-middle\"  id=\"row-1741409801\">\n\n\n\t<div id=\"col-1169188611\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>08<\/h2>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2146308346\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">Attestations de fin de formation<\/h2>\n<p>Une attestation de fin de formation peut \u00eatre d\u00e9livr\u00e9e uniquement si l\u2019utilisateur a compl\u00e9t\u00e9 l\u2019ensemble des modules et satisfait aux \u00e9ventuelles \u00e9valuations.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2070612171 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-2070612171 > .col > .col-inner {\n    padding: 40px 0px 40px 0px;\n  }\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":6505,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6451","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente (CGV) \u2013 Institut Razva - Razva<\/title>\n<meta name=\"description\" content=\"Consultez les conditions de vente des cours en ligne propos\u00e9s par l\u2019Institut Razva : modalit\u00e9s d\u2019achat, moyens de paiement, acc\u00e8s aux cours, remboursement, et consultations religieuses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/razva.com\/edu\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales de Vente (CGV) \u2013 Institut Razva - Razva\" \/>\n<meta property=\"og:description\" content=\"Consultez les conditions de vente des cours en ligne propos\u00e9s par l\u2019Institut Razva : modalit\u00e9s d\u2019achat, moyens de paiement, acc\u00e8s aux cours, remboursement, et consultations religieuses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/razva.com\/edu\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:site_name\" content=\"Razva\" \/>\n<meta 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