{"id":6484,"date":"2025-04-08T14:50:14","date_gmt":"2025-04-08T14:50:14","guid":{"rendered":"https:\/\/razva.com\/edu\/?page_id=6484"},"modified":"2025-10-17T23:45:01","modified_gmt":"2025-10-17T23:45:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/razva.com\/edu\/faq\/","title":{"rendered":"FAQ \u2013 Questions Fr\u00e9quentes \u2013 Institut Razva"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_816379369\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/razva.com\/edu\/wp-content\/uploads\/2024\/09\/Cours-Islam-En-Ligne-Certifies.webp\" class=\"bg attachment- size-\" alt=\"cours d&#039;islam en ligne\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_816379369 {\n  padding-top: 43px;\n  padding-bottom: 43px;\n}\n#section_816379369 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.291);\n}\n#section_816379369 .section-bg img {\n  object-position: 0% 100%;\n}\n@media (min-width:550px) {\n  #section_816379369 {\n    padding-top: 70px;\n    padding-bottom: 70px;\n  }\n}\n@media (min-width:850px) {\n  #section_816379369 {\n    padding-top: 108px;\n    padding-bottom: 108px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-1084763453\">\n\n\t<div id=\"col-1262268956\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1248498095\" class=\"text\">\n\t\t\n<h1 data-pm-slice=\"1 1 &#091;&#093;\">FAQ \u2013 Questions Fr\u00e9quentes \u2013 Institut Razva<\/h1>\n\t\t\n<style>\n#text-1248498095 {\n  font-size: 1.75rem;\n}\n@media (min-width:850px) {\n  #text-1248498095 {\n    font-size: 1.1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/razva.com\/edu\/a-propos\/\" class=\"button secondary is-link\" >\n\t\t<span>\u00c0 propos de l'Institut Razva<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1414294386\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-collapse\"  id=\"row-121327167\">\n\n\t<div id=\"col-343405443\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>01<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-660272413\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 data-pm-slice=\"1 1 &#091;&#093;\">\ud83d\udcd8 Cours en ligne \u2013 Foire aux questions<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2075495893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2075495893-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-m\u2019inscrire-\u00e0-un-cours-?\" aria-expanded=\"false\" aria-controls=\"accordion-2075495893-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je m\u2019inscrire \u00e0 un cours ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2075495893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2075495893-label\">\n\t\t\t\n<p>Pour vous inscrire \u00e0 un cours en ligne :<\/p>\n<ol>\n<li>Rendez-vous sur la <b>page du cours souhait\u00e9<\/b>.<\/li>\n<li>Ajoutez le cours au panier et <b>validez votre commande en ligne<\/b>.<\/li>\n<li>Proc\u00e9dez au <b>paiement s\u00e9curis\u00e9 directement sur le site<\/b> (Visa, MasterCard, Orange Money, etc).<\/li>\n<li>Une fois le paiement valid\u00e9, l\u2019acc\u00e8s au cours est <b>activ\u00e9 automatiquement<\/b>.<\/li>\n<li>Vous recevez imm\u00e9diatement un <b>email de confirmation<\/b> avec vos identifiants et l\u2019acc\u00e8s \u00e0 votre espace personnel.<\/li>\n<\/ol>\n<p>\ud83c\udfa5 Cliquez ici pour voir la <b>vid\u00e9o d\u2019inscription \u00e9tape par \u00e9tape<\/b> :<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1293257211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1293257211-label\" class=\"accordion-title plain\" href=\"#accordion-item-pourquoi-le-prix-passe-t-il-en-cfa-sur-la-page-de-paiement-?\" aria-expanded=\"false\" aria-controls=\"accordion-1293257211-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pourquoi le prix passe-t-il en CFA sur la page de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1293257211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1293257211-label\">\n\t\t\t\n<p>Notre passerelle Paystack convertit automatiquement le total de votre commande de l\u2019euro (\u20ac) vers le franc CFA (XOF). Cette conversion est directe et sans aucun frais suppl\u00e9mentaire ou cach\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1182448962\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1182448962-label\" class=\"accordion-title plain\" href=\"#accordion-item-pendant-combien-de-temps-aurai-je-acc\u00e8s-au-cours-?\" aria-expanded=\"false\" aria-controls=\"accordion-1182448962-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pendant combien de temps aurai-je acc\u00e8s au cours ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1182448962-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1182448962-label\">\n\t\t\t\n<p>L\u2019acc\u00e8s \u00e0 votre cours est <strong  >illimit\u00e9 dans le temps<\/strong>.<br   \/>Une fois votre achat confirm\u00e9, vous pouvez consulter le contenu <strong  >\u00e0 tout moment<\/strong>, aussi souvent que vous le souhaitez, <strong  >sans aucune restriction de dur\u00e9e<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3801690949\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3801690949-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-t\u00e9l\u00e9charger-les-vid\u00e9os-ou-les-pdf-?\" aria-expanded=\"false\" aria-controls=\"accordion-3801690949-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je t\u00e9l\u00e9charger les vid\u00e9os ou les PDF ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3801690949-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3801690949-label\">\n\t\t\t\n<p>Les <strong data-start=\"146\" data-end=\"156\">vid\u00e9os<\/strong> sont disponibles uniquement en ligne et ne peuvent pas \u00eatre t\u00e9l\u00e9charg\u00e9es.<br data-start=\"230\" data-end=\"233\" \/>En revanche, les <strong data-start=\"250\" data-end=\"266\">fichiers PDF<\/strong> (supports de cours, exercices, examens) peuvent \u00eatre t\u00e9l\u00e9charg\u00e9s et conserv\u00e9s pour un usage personnel.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3826606106\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3826606106-label\" class=\"accordion-title plain\" href=\"#accordion-item-vais-je-recevoir-une-attestation-\u00e0-la-fin-du-cours-?\" aria-expanded=\"false\" aria-controls=\"accordion-3826606106-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Vais-je recevoir une attestation \u00e0 la fin du cours ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3826606106-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3826606106-label\">\n\t\t\t\n<p>Oui, une attestation officielle est d\u00e9livr\u00e9e si vous avez visionn\u00e9 l\u2019int\u00e9gralit\u00e9 du cours et compl\u00e9t\u00e9 les \u00e9valuations pr\u00e9vues.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1033976810\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1033976810-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-partager-mon-compte-avec-un-proche-?\" aria-expanded=\"false\" aria-controls=\"accordion-1033976810-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je partager mon compte avec un proche ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1033976810-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1033976810-label\">\n\t\t\t\n<p class=\"\" data-start=\"1721\" data-end=\"1860\">Non. Votre compte est strictement personnel. Le partage d\u2019identifiants est interdit, aussi bien pour des raisons \u00e9thiques que p\u00e9dagogiques.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-574710767\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-574710767 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse\"  id=\"row-799998684\">\n\n\t<div id=\"col-1176064226\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>02<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-877868766\" class=\"col medium-11 small-10 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 class=\"\" data-start=\"1867\" data-end=\"1934\">\ud83e\uddd5 Consultations religieuses et familiales \u2013 Foire aux questions<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3803423870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3803423870-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-r\u00e9server-une-consultation-?\" aria-expanded=\"false\" aria-controls=\"accordion-3803423870-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment r\u00e9server une consultation ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3803423870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3803423870-label\">\n\t\t\t\n<ol>\n<li>\n<p>Rendez-vous sur la <strong>page de r\u00e9servation des consultations<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Choisissez la <strong>date et l\u2019horaire<\/strong> qui vous conviennent.<\/p>\n<\/li>\n<li>\n<p>Remplissez le formulaire avec vos informations.<\/p>\n<\/li>\n<li>\n<p><strong>Validez et proc\u00e9dez au paiement s\u00e9curis\u00e9 directement sur le site<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Une fois le paiement confirm\u00e9, votre rendez-vous est <strong>automatiquement valid\u00e9<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Vous recevez imm\u00e9diatement un <strong>email de confirmation<\/strong> avec le <strong>lien de la s\u00e9ance<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p>\ud83c\udfa5 Cliquez ici pour voir la <strong>vid\u00e9o de r\u00e9servation \u00e9tape par \u00e9tape<\/strong> :<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4212727855\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4212727855-label\" class=\"accordion-title plain\" href=\"#accordion-item-pourquoi-le-prix-passe-t-il-en-cfa-sur-la-page-de-paiement-?\" aria-expanded=\"false\" aria-controls=\"accordion-4212727855-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pourquoi le prix passe-t-il en CFA sur la page de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4212727855-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4212727855-label\">\n\t\t\t\n<p>Notre passerelle Paystack convertit automatiquement le total de votre commande de l\u2019euro (\u20ac) vers le franc CFA (XOF). Cette conversion est directe et sans aucun frais suppl\u00e9mentaire ou cach\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1906436310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1906436310-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-modifier-ou-annuler-mon-rendez-vous-?\" aria-expanded=\"false\" aria-controls=\"accordion-1906436310-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je modifier ou annuler mon rendez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1906436310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1906436310-label\">\n\t\t\t\n<p class=\"\" data-start=\"2238\" data-end=\"2389\">Les rendez-vous sont <strong data-start=\"2259\" data-end=\"2277\">non annulables<\/strong> apr\u00e8s paiement.<br data-start=\"2293\" data-end=\"2296\" \/>Une seule modification est possible si vous contactez le support <strong data-start=\"2361\" data-end=\"2388\">au moins 48h \u00e0 l\u2019avance<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2115549084\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2115549084-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-faire-en-cas-de-retard-ou-probl\u00e8me-de-connexion-?\" aria-expanded=\"false\" aria-controls=\"accordion-2115549084-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire en cas de retard ou probl\u00e8me de connexion ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2115549084-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2115549084-label\">\n\t\t\t\n<p class=\"\" data-start=\"2458\" data-end=\"2632\">La s\u00e9ance commence et se termine \u00e0 l\u2019heure pr\u00e9vue.<br data-start=\"2508\" data-end=\"2511\" \/>Les retards ou probl\u00e8mes techniques du c\u00f4t\u00e9 de l\u2019utilisateur <strong data-start=\"2572\" data-end=\"2631\">ne donnent droit \u00e0 aucune prolongation ou remboursement<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4023717159\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4023717159-label\" class=\"accordion-title plain\" href=\"#accordion-item-mes-informations-sont-elles-confidentielles-?\" aria-expanded=\"false\" aria-controls=\"accordion-4023717159-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mes informations sont-elles confidentielles ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4023717159-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4023717159-label\">\n\t\t\t\n<p class=\"\" data-start=\"2693\" data-end=\"2837\">Oui, toutes les informations \u00e9chang\u00e9es dans le cadre d\u2019une consultation sont <strong data-start=\"2770\" data-end=\"2801\">strictement confidentielles<\/strong> et ne sont partag\u00e9es avec personne.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1406591029\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1406591029-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-se-d\u00e9roule-la-consultation-?\" aria-expanded=\"false\" aria-controls=\"accordion-1406591029-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O\u00f9 se d\u00e9roule la consultation ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1406591029-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1406591029-label\">\n\t\t\t\n<p class=\"\" data-start=\"143\" data-end=\"281\">Les s\u00e9ances de consultation se d\u00e9roulent <strong data-start=\"184\" data-end=\"205\">en ligne via Zoom<\/strong>.<br data-start=\"206\" data-end=\"209\" \/>Juste apr\u00e8s la validation de votre paiement, vous recevrez par email :<\/p>\n<ul>\n<li data-start=\"284\" data-end=\"317\">le lien d\u2019acc\u00e8s \u00e0 la salle Zoom<\/li>\n<li data-start=\"320\" data-end=\"349\">l\u2019identifiant de la r\u00e9union<\/li>\n<li data-start=\"352\" data-end=\"367\">le mot de passe<\/li>\n<\/ul>\n<p class=\"\" data-start=\"369\" data-end=\"559\">\ud83d\udcc5 Le jour de la s\u00e9ance, connectez-vous \u00e0 l\u2019heure exacte \u00e0 l\u2019aide des informations re\u00e7ues. Aucune installation sp\u00e9ciale n\u2019est n\u00e9cessaire si vous utilisez un ordinateur ou l\u2019application Zoom.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:100%;height:1px;\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1084763453 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-1084763453 > .col > .col-inner {\n    padding: 40px 0px 40px 0px;\n  }\n}\n<\/style>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":6507,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6484","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Questions Fr\u00e9quentes \u2013 Institut Razva - 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